Was stranded while camping out of cell phone range and our ride was late because of it. Once picked up, however, we (wife and dog) were treated with empathy and kindness. Our driver, Neil, was capable and confident as well. We had laughter and great conversation en route to a transmission shop. Neil even insisted on handling our luggage once we were ready to roll and once we arrived. Total gentleman. Neil knew the location and area of our destination and even had thoughtful recommendations about it. Though repairs were extensive- and we were stranded without our camper van for over a week- we remember the professionalism, service and courtesy from Neil and Smitty's Towing.